Refund policy

Last updated: 17 August 2026. This policy applies to paid Engine Gatehub programs confirmed by written enrollment.

Eligibility

Full refunds are available if you cancel at least 14 days before the cohort start date and have not accessed paid template packs designated as downloadable materials.

Timeframe

Refund requests must be emailed within the eligibility window. Requests after the cohort begins are evaluated as partial refunds only.

Full vs partial refunds

• Full refund: cancellation ≥14 days before start, no downloadable pack accessed.
• Partial refund (50%): cancellation between 13 and 3 days before start, or withdrawal during week one of a multi-week lab without completing critique circles.
• No refund: withdrawal after week one, no-shows, or completion of more than half the scheduled live sessions.

Non-refundable items

Third-party exam fees (if any), privately scheduled onsite travel add-ons, and customized corporate research already delivered are non-refundable.

Refund process

Email contact@engine-gatehub.digital with your full name, program name, and enrollment reference. We confirm eligibility within five business days.

Processing time and method

Approved refunds are returned to the original payment method within 10–15 business days after approval. Bank timelines may add extra days.

Cancellation by Engine Gatehub

If we cancel a cohort, you may transfer to a later date or receive a full refund of fees paid for that cohort.

Exceptions

Documented medical emergencies or mandated travel restrictions affecting Thailand-based sessions may qualify for goodwill credits outside the standard schedule, decided case by case.

Contact for refund requests

Phone (02)8053083 · Email contact@engine-gatehub.digital